A TikTok user went viral after sharing her emotional experience with a disrespectful employee at the Bureau of Internal Revenue (BIR) Novaliches Office.
The woman visited the office to personally process her Taxpayer Identification Number (TIN) due to an issue with her online application.
However, she said the employee appeared irritated when she asked clarifying questions, making her feel belittled and unwelcome.
The encounter left her in tears as she filmed herself describing the emotional distress caused by the staff’s tone and attitude toward her concerns.
In a follow-up post, the woman explained that the employee constantly spoke in English with sarcasm, as if mocking her understanding.
She recalled that when she tried to address the behavior, the employee allegedly raised her voice and claimed that the taxpayer had “no right” to call her out.
The TikToker expressed frustration over how difficult it is for ordinary citizens to seek assistance without being humiliated.
Her story quickly gained attention online, with many netizens sharing similar encounters with impolite and impatient government workers.
The video sparked outrage and sympathy, highlighting long-standing issues of customer service in some public agencies.
The TikToker appealed for accountability and urged government offices to address the recurring culture of arrogance among certain employees.
She hopes her experience will prompt the BIR and other agencies to retrain staff in empathy and professionalism when handling citizens.
Meanwhile, BIR Novaliches has yet to release an official statement regarding the incident.
Social media users continue to call for reforms promoting compassion, communication, and respect as essential foundations of public service.
