The Department of the Interior and Local Government is investigating an incident involving a patient who died in Maharlika Village following an emergency call to 911, DILG Secretary Jonvic Remulla said.
The investigation followed a viral post alleging that it took nearly 10 minutes for 911 to respond to a request for help. The post also claimed that the ambulance that arrived lacked equipment needed to assist the patient, who had suffered a heart attack and later died.
Taguig City, however, denied allegations of a slow emergency response.
According to the Taguig Command Center, the 911 hotline did not provide the complete address of the emergency. The command center said it repeatedly requested the complete address but did not receive it.
The command center also said it attempted to call the contact number provided by the caller, but no one answered.
The conflicting accounts prompted the DILG to continue its investigation into the reported delay in the 911 response.
Meanwhile, the patient’s family apologized for their earlier statements against the 911 hotline.
The family clarified that their intention was to ensure that other families would not experience the same situation they went through.
The incident has raised conflicting accounts regarding the emergency response, with the viral post alleging delays and inadequate ambulance equipment, while the Taguig Command Center said the response was affected by the lack of a complete address from the 911 hotline.
The DILG investigation remains ongoing, according to Remulla.
